Important Policies

Our $60 insurance policy offers you the flexibility to make changes to your reservation or receive a full refund, provided that we are notified at least four days in advance. In the case of rescheduling requests unrelated to the insurance coverage, we kindly request a minimum of seven days' advance notice. However, by opting for the insurance, you gain the advantage of being able to reschedule your booking with just a four-day notice. In the event that you are unable to reschedule within the four-day timeframe, but still notify us less than four days in advance, you may be eligible for a partial refund amounting to 50% of the package cost you initially paid.

For any rescheduling or full refund requests not covered by insurance, we kindly ask for a minimum of seven days' advance notice. Please note that no refunds or rescheduling will be possible if we are not notified within the specified seven-day timeframe. However, in select special circumstances, we may be able to offer a partial refund of up to 30% or explore the possibility of accommodating a rescheduling request. If you have any inquiries or require further clarification, please do not hesitate to contact our customer service team.

When selecting your preferred time slot and day, we kindly request that you take into consideration the prevailing weather conditions. Please be aware that refunds are typically not provided for inclement weather. However, in certain cases, we may be able to accommodate rescheduling or offer a partial refund, depending on the given notice and specific circumstances. If you have any inquiries or require further assistance, please do not hesitate to contact our customer service team.